FAQ’s

Most frequently asked questions

DELIVERY

Orders placed on weekends or public holidays will be processed the next working
day.

Orders placed after 7 PM will be processed starting the following business day.
You will receive a shipping confirmation once your order is dispatched.

We ship via DHL. In-stock items typically ship within 1–3 business days. Express
delivery usually takes 1 working day. However, the final delivery timeframe will be
provided in your shipping confirmation.Please note, time may vary due to weather,
customs, or any unforseen variables.

Unfortunately, we are unable to cancel orders once your order has been submitted.

We’re unable to combine separate orders. Please make sure to add all desired
items to your bag before checking out.

Sales tax is calculated automatically based on your shipping address and shown
at checkout. Final tax charges will be confirmed in your shipping confirmation.
For more information please check our Terms & Conditions

RETURN & EXCHANGE

Returns are only accepted from individual (non-business) customers.
Products marked as non-refundable or non-exchangeable in their description
cannot be returned or exchanged.

You have the right to return products or you may request an exchange for a
different size or colour within 14 days of receiving your order. However, exchange
is the subject to product availability.

We provide free return shipping.

To initiate your return, click here and follow the instructions.

Once you have received your return label, please ship the order back to us within 3 working days for your return to be authorised.

Once returned items are received, we can refund your payment within
approximately 15 days.

Yes, we reserve the right to deny a refund if return conditions are not met

PRODUCTS

All MAST Professional Filmwear products come with a 1-year manufacturing
warranty from the date of purchase. Have a look at what we cover and what we don’t
here.

At this time all MAST products are available exclusively through our official online
store at www.mastfilmwear.com

Contact

Still have questions?